FAQ
What makes the Philippines a favorable option for outsourced business support?
The Philippines offers cost-effective choices for businesses aiming to outsource, featuring labor costs significantly below those in numerous Western nations, leading to substantial cost savings. As the third-largest English-speaking country globally, the Philippines showcases a high level of proficiency among college graduates, ensuring seamless communication and efficient collaboration with English-speaking clients and customers. The nation has established a reputation for providing exceptional customer service. Choosing to outsource to the Philippines allows businesses to take advantage of this customer-centric approach, ultimately enhancing their overall customer support functions.
Will the agent assigned to my account be working for other clients simultaneously?
Certainly not. Our protocol involves dedicating each agent to work exclusively with one client at a time, ensuring you receive a committed extension of your office staff.
What is the current availability of operational hours?
24/7
Are you able to recruit an individual with a particular set of skills?
Outsourcing Direct boasts a team of recruiters capable of sourcing specialized professionals who align with the client's qualification standards and requirements. Please be aware that this may necessitate an extended lead time for hiring and a higher salary for the designated agent.
What are the contract terms?
We operate on a month to month basis, and we require a 30 days’ notice for service cancelation.
What is your price structure?
We charge an hourly rate per agent